Shop Return Policy
International Customers
Please contact us before returning any product!
Domestic Customers
Any defective, incorrect or damaged item may be returned within 30 days of receipt via the U.S. Postal Service (preferably by Media Mail, if qualified). We will gladly ship a replacement and reimburse you for your return postage.
Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost only.
Imprinted items may NOT be returned for replacement or refund, unless the imprint or item is defective.
Computer software, videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.
Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.
Ship Your Return Prepaid To:
(Please ship via the U.S. Postal Service; use Media Mail, if qualified.)
The Rock of Roseville
Attention: Returns Department
725 Vernon Street
Roseville, CA 95678
Returns may be sent to us via the U.S. Postal Service, using Media Mail if qualified. We recommend insuring your return. Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please e-mail our Customer Service Department at shop@rockofroseville.com or call us at 916-789-ROCK (7625) during regular business hours.
ment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please e-mail our Customer Service Department at <a href="mailto:shop@rockofroseville.com">shop@rockofroseville.com</a> or call us at 916-789-ROCK (7625) during regular business hours.